1. How to Book and Confirm Your Tour:
No service secured at our proposal, services in destination (hotel, boat, flight, guide etc) are subject to availability.
Please send a booking order to VietnamStay as soon as you agree on our proposal to secure your trip arrangement. Similar alternative service to be suggested when your choice is unavailable at the time of booking.
2. Passport and Flight Details
Full passport information is required in your booking order for flight reservation & hotel check-in
International flight details of arrival & departure are required for airport transfer arrangements
3. Deposit and Payment
At least 30% deposit of the total tour cost to be deposited upon commitment of the tour.
The outstanding amount to be paid prior to arrival date or at our offices in Viet Nam on your arrival day.
4. Cancellation, Amendment Policy, and Charges
In practice, VietnamStay always does the best to minimize the cancellation penalty for our guests but we must abide by the cancellation policy of each service provider.
| Low season 01 May – 30 Sep | High season 01 Oct – 30 Apr |
More than 20 days prior to the guest’s arrival day | No charge | No charge |
From 16 to 20 days | 10% | 20% |
From 8 to 15 days | 30% | 50% |
From 03 to 07 days | 50% | 75% |
Within 02 days or no show | 100% | 100% |
Please be advised that during Peak Season (Christmas and New Year) and during Public Holidays different cancellation policies may apply. The cancellation policy for such a period will be informed to the client(s) case by case.
5. Children Policy (Land Services Only)
Accompanied child from 1- 4 yrs: Free of charge if sharing existing bed with parents
Accompanied child from 5 – 6 yrs: charge 30% of adult price if sharing existing bed(s) with parents
Accompanied child from 5 – 6 yrs: charge 50% of adult price if using extra bed/mattress in parents’ room
Accompanied child from 7 – 11 yrs: charge 75% of adult price if using extra bed/mattress in parents’ room
Accompanied child from 12 yrs up: pay as adult rate
In case a child under 12 yrs using a twin share room with an adult, please pay full fare.