Terms and Conditions

A. Terms

1. Tourist Visa
Please make sure your passport has at least 6 months validity from the entry date. Also please check whether you need an entry visa to Asian countries before starting your trip. Please consult with our travel consultant if you are not sure.

2. Notes on Airfares

• All airfares are subject to change until final purchase. 
• Eco-flex class: allow to re-book (change date, change flight) without fee, but subject to availability. Passenger(s) pay surcharge between classes (if any) 
• Refund fee: 15% of airfare plus service charge.  
• Airport tax included 
• Child under 2 yrs: 10% of adult airfare; Child from 2 to 11 yrs: 75% of adult airfare

3. Land Transportation

Our price based on the group arrives at one time (on one flight). In case clients arrive at different flight times, and need different airport transfers, the extra transfer will be charged. We apply the same for the departure date.

4. Travel Insurance
Our price of the tour does not include travel insurance. We highly recommend you purchase health/travel insurance for your trip to Asia.

5. Responsibility
Except in situations beyond human control, VietnamStay will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, and accommodation. 
However, VietnamStay cannot be held responsible for denied boarding, nor for additional costs incurred due to the situations beyond human control. 
The detailed program and schedule of flights are subject to changes by the airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerns might be adjusted. If this occurs, VietnamStay will endeavor to secure alternative arrangements.

6. Vaccine  
It is not compulsory to get any vaccine to visit our countries. But we encourage you to have popular vaccines such as Diphtheria, Tetanus, Typhoid, Polio…. You may consult your doctor before traveling. 

B. CONDITIONS

1. How to Book and Confirm Your Tour:
No service secured at our proposal, services in destination (hotel, boat, flight, guide etc) are subject to availability.  
Please send a booking order to VietnamStay as soon as you agree on our proposal to secure your trip arrangement. Similar alternative service to be suggested when your choice is unavailable at the time of booking.

2. Passport and Flight Details
Full passport information is required in your booking order for flight reservation & hotel check-in 
International flight details of arrival & departure are required for airport transfer arrangements

3. Deposit and Payment 
 At least 30% deposit of the total tour cost to be deposited upon commitment of the tour. 
 The outstanding amount to be paid prior to arrival date or at our offices in Viet Nam on your arrival day.

4. Cancellation, Amendment Policy, and Charges 
In practice, VietnamStay always does the best to minimize cancellation penalty for our guests but we must abide by the cancellation policy of each service provider.

Please be advised that during Peak Season (Christmas and New Year) and during Public Holidays different cancellation policies may apply. The cancellation policy for such a period will be informed to the client(s) case by case.

5. Children Policy (Land Services Only) 

• Accompanied child from 1- 4 yrs: Free of charge if sharing existing bed with parents  
• Accompanied child from 5 – 6 yrs: charge 30% of adult price if sharing existing bed(s) with parents 
• Accompanied child from 5 – 6 yrs: charge 50% of adult price if using extra bed/mattress in parents’ room 
• Accompanied child from 7 – 11 yrs: charge 75% of adult price if using extra bed/mattress in parents’ room 
• Accompanied  child from 12 yrs up: pay as adult rate 
• In case a child under 12 yrs using a twin share room with an adult, please pay full fare.